Managed Services

Managed Services

Clamis SLA driven Remote Infrastructure management includes monitoring and administration by providing onsite and offshore technical resources. ITIL framework will be used to customise as per customer’s requirement using standard processes and tools. Clamis provides Tool implementation and 24x7 Services

Clamis RIM services covers a wide range of areas from network to servers and security and storage, providing flexible and customized solutions based on customer needs. We provide flexible service offerings which can be upgraded based on growing customer requirements. i.e Customer need to spend only for what is required today and can upgrade as requirement grows , without any service interruptions thereby ensuring that capital is not locked.

Clamis provides Level 1,2 and 3 support to ensure business continuity as per defined SLAs. Clamis creates Virtual offices and NOCs to benefit the customer in terms of cost savings by adopting Shared model without compromising delivery excellence.

IT Support Solutions

  • Servers & Data
  • Backup & Storage
  • Networks & Connectivity
  • Network Security
  • Desktop Computing & Support
  • Software & Business Applications Maintenance

IT Helpdesk Management Services

  • IT Service Desk
  • Call Logging, Routing & Dispatch
  • Process Automation
  • Install & Break fix support for Desktops, laptops, etc.
  • Command Centre
  • OS Support
  • Application Support
  • Mobile Device Management
  • End User Support
  • Remote (L1 &L2) Support
  • IT Asset Management
  • Software Testing, Packaging, and Distribution
  • Service Metrics dashboard & reports
  • Assist with onboarding of new users